Privacy Notice
De Bellos Travels & Tours respects your privacy. This notice describes the information we collect when you contact us, request travel assistance or submit a review, and how that information is used.
1. Information you share
When you submit a travel enquiry, we receive the name, email address, phone number and its country calling code, requested services, destination, travel information, message and preferred way to be contacted that you provide. We may also keep an enquiry reference and notes related to responding to your request. If you submit a review, we receive the name, rating and review text you provide.
2. Why we use this information
We use your details to respond to travel enquiries, discuss requested services, communicate about your plans and manage related customer service questions. Review details help us evaluate feedback; only approved reviews are displayed on our website. Sending an enquiry does not automatically subscribe you to marketing messages.
3. Who handles the information
Enquiries and reviews submitted through the website are processed using our hosting infrastructure at TrueHost and can be viewed by authorised team members who handle customer requests. We may also receive notifications at an official De Bellos email address when enabled. If you choose to communicate by email, telephone or WhatsApp, the relevant service provider processes that communication under its own terms. Some website fonts and photographs are delivered by external providers, which may receive technical information such as your IP address when content loads. Service providers may process information outside Nigeria.
4. How long information is kept
Enquiry and review records may remain in our administration system until they are removed by authorised personnel. We consider requests to correct or delete information, subject to legitimate business needs and applicable legal obligations. For questions about a specific submission or how long it is retained, please contact us using the details below.
5. Your privacy choices and rights
You can request information about your submission, ask for inaccurate details to be corrected, or request deletion or other action where applicable. You may also have rights to object to certain processing and to complain to the Nigeria Data Protection Commission. To make a request, email our privacy contact. Include your enquiry reference if you have one, so we can locate your submission.
6. Contact us about privacy
Questions about this notice or the information you have shared can be sent to info@debellos.ng. You can also call +234 814 963 5434. An enquiry reference helps us identify a request but does not confirm a booking or payment. For your security, please do not include passport numbers, payment card details or identification documents in the initial website enquiry form.
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